About the Job
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time beha...
Hi! I'm Dessa, Associate General Counsel here at Customer.io. We're hiring a Legal Assistant to help our growing Legal team operate at its best.
This is a role for someone who loves bringing structure to fast-moving environments — the kind of person who sees a messy folder system and genuinely wants to fix it, who gets excited about finding a better way to route a contract, and who looks at AI tools as a competitive advantage rather than a novelty. You'll wo...
Key Responsibilities
Triage and respond to inbound Legal requests and external notices, tracking deadlines so nothing gets missed
Own legal calendaring across filings, renewals, and compliance obligations
Coordinate invoice processing and vendor payments with Finance
Manage physical mail, board prep logistics, and note-taking for key Legal meetings
Maintain Legal's document and contract repositories in Google Drive - naming conventions, folder structure, access controls
Manage DocuSign workflows: track envelope status, store completed agreements, keep records clean
Support document migrations, system cleanups, and privacy-related documentation (DPAs, GDPR requests, data flows)
Leverage AI tools and automation to reduce manual work, improve document retrieval, and increase consistency across Legal processes
Proactively identify gaps in document management and suggest improvements
Track corporate records, manage filing deadlines, and ensure timely submissions across jurisdictions
Maintain compliance calendars with visibility across Finance, HR, and Legal
Review MNDAs, amendments, and order form exceptions, flagging issues for attorney review
Apply AI tools to support contract review - identifying non-standard terms, summarizing provisions, and flagging risks for attorney review
Partner with the Sr. Legal Ops Manager to identify and ship process improvements
Proactively identify new AI automation opportunities and help drive implementation alongside the Sr. Legal Ops Manager
Act as a coordination point across Legal initiatives, keeping things organized and moving
Required Skills & Abilities
2+ years of experience in a legal assistant, paralegal, or similar operational role (in-house or law firm).
Strong organizational skills and high attention to detail — you catch things others miss.
Genuine comfort with AI tools, and a proactive mindset toward using technology to improve how you work.
Experience managing documents, calendars, and administrative workflows at volume.
Ability to juggle multiple workstreams and shift priorities without dropping the ball.
Clear communication skills and comfort working cross-functionally.
Demonstrated experience managing high-volume document systems (Google Drive, etc.) with strong discipline around structure, naming, and accessibility.
Experience supporting an in-house Legal team at a SaaS or tech company.
Hands-on experience building or improving workflows through AI tools or automation.
Familiarity with contract workflows and basic legal documents (NDAs, order forms, DPAs).
Experience with entity management tools or corporate filings.
Familiarity with CLM tools such as LinkSquares or similar platforms.
Project management or paralegal training or certification.
Qualifications
Experience:
2 years experience
