About the Job
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious proble...
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
Key Responsibilities
In this role, approximately 70% of your time will be focused on operational execution — order management, quote builds, and Order Form processing — while 30% will be dedicated to more strategic work such as deal support and process improvement. The operational work is the foundation, not the ceiling: as you grow, the expectation is to progressively shift toward more strategic responsibilities, and a strong performer with commercial curiosity can grow toward a Senior Deal Desk Specialist over time. A genuine commercial mindset — thinking about the why behind a deal, not just the mechanics — alongside strong attention to detail and comfort with the technical aspects of Deal Desk tooling (Salesforce, CPQ) are essential to succeed in this role.
Manage Closed Won processing and order management, ensuring accuracy and timely execution in line with established processes
Build standard quotes in CPQ and process Order Forms, ensuring accuracy, completeness, and compliance with pricing policies and approval requirements prior to deal closure
Own and resolve Deal Desk cases focused on technical and process-related questions, including CPQ, quoting, and account maintenance inquiries
Maintain accurate Salesforce account and order records throughout the deal lifecycle
Monitor the Deal Desk queue and respond to Sales team requests within defined SLAs
Coordinate with Senior Deal Desk team members on complex or escalated cases, flagging issues that require higher-level input
Contribute to the continuous improvement of Deal Desk SOPs, internal documentation, and knowledge resources
Support month-end and quarter-end close activities, ensuring all deals are processed accurately and on time
You'll report to: Senior Manager, Deal Strategy & Operations
Team: Revenue Operations — Sales Operations
Location: This role bridges the EMEA and AMER working days, and the willingness to work a split day is a firm, non-negotiable requirement. We welcome two profiles:
EMEA-based (Europe or Africa): the specific time zone matters less than the willingness to work from around midday through the evening on most days, covering the back half of the EMEA day into the start of the AMER day.
AMER-based (UTC−3, e.g. Argentina): willing to start early — around 07:00 local — to overlap the back half of the EMEA day and work through the AMER morning.
In both cases the balance shifts further toward AMER around End of Month and End of Quarter. Some flexibility can be discussed, but the split-day coverage itself is a firm condition of the role.
Start date: As soon as possible
Required Skills & Abilities
Experience in Deal Desk, Sales Operations, Revenue Operations, Order Management, or a related operational role
Hands-on experience with Salesforce required; experience with CPQ tools strongly preferred
Basic understanding of Quote-to-Cash processes and order management principles
A genuine interest in the commercial side — you don't need to know it all yet (this is an entry-level role), but you're curious about the why behind a deal (revenue, margin, deadline, risk), not just the mechanics, and you're motivated to grow in that direction over time.
A collaborative, people-first style — comfortable building trust with Sales and stepping in to help on deal reviews when needed, and willing to question a process and propose better ways of working
Highly organized and detail-oriented, with the ability to manage a high volume of tasks accurately during peak periods
Ability to multitask and prioritize effectively during high-volume periods including End of Month, Quarter, and Year End
Self-starter with the ability to follow structured workflows while proactively flagging issues and improvement opportunities
Demonstrates strong automation and AI capabilities
Writes and speaks fluent English
It's not required to have experience working remotely, but considered a plus
