Concierge Associate

Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all.

We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achiev...

Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale.

We are looking for a dedicated Concierge Associate to join our member-facing team. In this role, you will serve as the front line of support for our members, acting as a trusted guide in helping them understand and navigate their healthcare benefits. You’ll engage directly with members through phone, chat, and email to help them access the highest-quality care at the lowest possible cost. Your work will be a key part of delivering on Garner’s mission.
This role requires more than just excellent service — we’re looking for someone who can thrive in an evolving environment and is comfortable with complexity. You’ll need to balance professionalism and empathy with strong attention to detail and the ability to interpret nuanced benefit and claims information. As the voice of Garner, you’ll play a vital role in creating a supportive and empowering experience for each member you connect with. You would be scheduled between 8 AM and 10 PM ET, with shift preferences considered but not guaranteed. Preferences will be collected during the interview process and finalized schedules will be provided after a two-week training period.
This is a U.S. based fully remote position.
Deliver exceptional member support via phone, chat, and email
Educate members on their healthcare benefits and claims, including how to maximize their Garner benefit 
Help steer members to find the best care available to them
Handle complex and sensitive conversations with professionalism, empathy, and patience
Deescalate members who are experiencing friction with their benefit
Work with other departments to address cross-departmental issues
Identify and escalate feedback from member interactions to internal teams
Stay up to date on evolving procedures
Protect member privacy and maintain compliance with HIPAA and data security protocols

Minimum 2 years of call center/customer service experience
Healthcare experience preferred
Clear and confident verbal and written communication skills
Meticulous attention to detail
A proactive and curious problem-solving mindset
An openness to feedback and a commitment to doing better every day
Technical proficiency with customer service platforms, such as Zendesk
A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.