About the Job
Over 9,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time beha...
Hi, my name is Nick Guardino, Senior Director, Marketing at Customer.io, and I'm looking for a highly technical Marketing Operations Manager who's excited by APIs, webhooks, data flows, automation logic, and the integration work that makes a modern GTM stack actually function. This role is at the heart of how we con...
You'll work closely with Growth, Marketing, RevOps, Sales, and Customer Success to operationalize campaigns, integrate tools, improve data quality, and automate repeatable processes. Whether you're building in Customer.io, Salesforce, n8n, or Zapier, writing a lightweight script, or designing a better webhook-based ...
Key Responsibilities
Hi, my name is Nick Guardino, Senior Director, Marketing at Customer.io, and I'm looking for a highly technical Marketing Operations Manager who's excited by APIs, webhooks, data flows, automation logic, and the integration work that makes a modern GTM stack actually function. This role is at the heart of how we connect tools, automate processes, and make data accessible across the organization.
You'll work closely with Growth, Marketing, RevOps, Sales, and Customer Success to operationalize campaigns, integrate tools, improve data quality, and automate repeatable processes. Whether you're building in Customer.io, Salesforce, n8n, or Zapier, writing a lightweight script, or designing a better webhook-based workflow, your work will directly power how we acquire, engage, and retain customers.
To thrive in this role, you'll need strong technical instincts, a builder's mindset, and a bias toward systems that are reliable, documented, and scalable. You'll be the go-to person who can look at a broken workflow, inspect the payload, find where the data is failing, and build a more reliable path forward. You do not need to be a full-time software engineer, but you should be comfortable working close to code, APIs, databases, and technical documentation. If you're energized by automation, data integrity, and helping high-growth teams move faster with better tools, we'd love to hear from you.
Build and own GTM integrations: Design, implement, and troubleshoot integrations across our marketing and revenue stack using APIs, webhooks, native integrations, automation platforms, and lightweight scripts.
Create reliable automation workflows: Build multi-step workflows in tools like Customer.io, Salesforce Flow, n8n, Zapier, and other GTM systems. Incorporate branching logic, payload transformations, retries, error handling, alerts, and documentation so automations can scale beyond one-off hacks.
Debug data and workflow failures: Investigate broken syncs, missing fields, malformed payloads, API errors, rate limits, attribution gaps, and automation edge cases. You should be comfortable reading logs, testing endpoints, and tracing data across systems.
Support GTM systems architecture: Help define how tools should connect, where data should live, how fields should map, and how teams should use systems consistently across marketing, sales, success, and RevOps.
Improve data quality and accessibility: Build processes that improve data hygiene, enrichment, segmentation, attribution, reporting, and operational visibility across the GTM organization.
Write lightweight operational scripts: Use Python, JavaScript, SQL, or similar tools to automate recurring tasks, process CSVs, call APIs, restructure data, and solve problems that are too custom for standard no-code tools.
Collaborate with GTM teams: Partner with Growth, Marketing, Sales, Customer Success, Product, and RevOps to understand business needs and translate them into reliable technical solutions.
Required Skills & Abilities
AI Proficiency: You'll regularly use AI to support your own technical work, whether that's debugging code, refining workflows, or surfacing relevant solutions through well-crafted prompts. Beyond individual use, you should have a solid understanding of where AI is the right solution to solve business needs versus when traditional, code-based approaches are more appropriate.
2 to 5 years in Marketing Operations, Revenue Operations, Sales Operations, CX Operations, Solutions Engineering, or a similarly technical GTM systems role, ideally at a B2B SaaS company.
Strong hands-on experience working with APIs, webhooks, automation platforms, CRMs, marketing automation tools, and data systems.
Comfort reading API documentation, testing requests, inspecting payloads, troubleshooting errors, and understanding how data moves between systems.
Experience building automations in tools like Customer.io, Salesforce Flow, n8n, Zapier, Make, Airtable, or similar platforms.
Ability to write or modify lightweight scripts for operational tasks, such as batch data updates, CSV transformations, API calls, enrichment jobs, or one-off workflow fixes.
Strong problem-solving skills and the ability to independently diagnose ambiguous systems issues across multiple tools.
Excellent documentation habits, with the ability to explain technical systems clearly to non-technical stakeholders.
Comfort operating in a fast-growing startup environment where systems change quickly and practical judgment matters.
