Senior Revenue Operations Manager

Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all.

We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achiev...

Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale.

We are seeking an exceptional Senior Revenue Operations Manager to partner with the Sales and Account Management organization to drive our growth strategy, optimize our commercial processes at scale, and support data-driven decision making and analysis. This role reports to the Vice President of Commercial Operations.
Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ.
Own, monitor, and evaluate key workflows and processes related to sales, account management, and customer success
Develop and use strong logical frameworks and first principles thinking to define, understand, and address both individual and thematic issues as they arise
Manage ad-hoc data analysis to support Garner’s revenue strategy
Serve as the first point of escalation for issues, questions, and exceptions related to revenue teams
Integrate people, process, and systems strategies to drive Garner’s revenue and strategic objectives
Establish and track key performance metrics to understand and measure the performance of Garner’s revenue organization
Collaborate with our Salesforce Administrator to optimize tools such as Outreach, Salesforce and HubSpot to support our commercial teams

3+ years in Management Consulting, Investment Banking, Private Equity OR 5+ years in Revenue Operations, Sales Operations, or related GTM strategy role. Experience at a high-growth startup is a plus
MBA or STEM-related advanced degree preferred, business or STEM undergraduate degree required
Strong analytical skills and the ability to synthesize insights from complex data; high levels of proficiency in Excel; other analytics tools such as Looker, Tableau, etc. are a plus
Experience designing and implementing processes and workflows at scale for large enterprises or high-growth startups, particularly related to GTM, sales, and marketing
Strong executive presence and communication skills with ability to present effectively to all levels of the organization including senior executives
Strong business writing skills with willingness to produce detailed documentation for processes and workflows
A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.