Customer AI Deployment Consultant

Does driving innovation and creating better experiences through technology inspire you?

At Re-Leased, we’re levelling up real estate and helping property professionals thrive in a digital-first world. Our cloud-based property management platform combines smart automation, AI-driven insights, and deep industry expertise to make everyday work simpler and more rewarding. We’re here to help property people...

am:pm is Re-Leased’s new AI-powered platform for commercial property management - a greenfield product reshaping how property managers work. This is one of the first two hires into the delivery function. Early US enterprise customers are landing. You come in before the methodology is finished and help shape it while...

This role owns the enablement experience for customers adopting am:pm. You work directly with property management teams to design and embed new workflows, replacing existing processes with AI-powered operations. You are the face of that change. You command a room, build trust fast, and drive adoption through relationships as much as process - with enough technical grounding to handle product questions live. The role sits between the implementation consultant and change management lead.
Project manage customer enablement end to end - workflows implemented, data ingested, teams live
Work onsite with property managers to guide them through the transition
Troubleshoot and resolve adoption challenges during implementation
Deliver enablement projects on time and to a high standard
Deliver engaging, practical training for property managers and operational teams
Tailor content to each customer's specific goals and workflows
Build and maintain high-quality documentation and playbooks to scale future engagements
Gather customer feedback and feed insights back to Product and Customer Success
Build trust and enthusiasm for the platform through hands-on support
Communicate change clearly and handle concerns with empathy and confidence
Act as the primary champion for customer success throughout enablement
Partner with customer champions and directors to establish an AI centre of excellence within each customer's business
Help define what good looks like at each stage of implementation; flag gaps and bring improvements back to the team
Contribute to the partner model design - what a certified delivery partner proves, and what onboarding a partner looks like in practice
Assist in developing the strategy of the services framework as it scales - the rollout blueprint, AI CoE structure, and delivery model for volume

Property or business transformation experience - demonstrated ability in running change in complex organisations.
Technically grounded with the ability to demo, troubleshoot live in front of a customer, and articulate how the product works at a customer-facing level
Hands-on experience using AI tools, agents, and workflow automation with an AI-forward mindset
Has run implementation or change management projects with enterprise or mid-market clients. Structured thinking and written output matter here alongside presence in the room.
Proficiency in Microsoft Office, Excel essential; CRM or SaaS platform experience a plus
Strong communication and presentation skills; can influence and guide stakeholders through significant change
Strong problem-solving and analytical thinking; commercially aware
significant experience in implementation consulting, SaaS delivery, or business transformation