Associate Account Manager

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across...

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and...

The Associate Account Manager Role for Vetcove’s Brand Partnerships team provides support to help maintain relationships with our largest partners. This is accomplished through providing marketing campaign expertise and skillful project management in order to deliver above and beyond customer service. This is an out...

Act as the main point of contact for all client day-to-day communication and oversight
Collaborate with the Senior Partner Account Manager on recurring client tasks
Project manage campaign execution to ensure all campaign requirements and timelines are met
Generate and analyze detailed campaign reporting; provide detailed insights and analysis for clients and suggest optimization strategies for increased performance
Work collaboratively with data scientists and other account managers to craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
Educate and guide new and existing clients on best practices, on-board new clients and proactively address areas where improvement is needed
Nurture relationships to be sure they understand Vetcove’s value and how we can fit into long term strategy
 
1+ Years in account management
Exceptional verbal, written, and presentation skills
Excellent time and process management skills
Strong analytical skills
Experience in developing client facing reports with actionable insights and recommendations
Experience in developing and presenting data analyses and partner business reviews
Experienced in compiling, documenting and communicating client requirements to internal stakeholders (e.g., Finance, C-Suite, Engineering)
Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel
Experience in Tableau or other database visualization tools La plus but not required
Interest in client relationship building and willingness to travel for client-facing events
A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment