About the Job
Language: Russian-speaking team; English fluency required (C1)
We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates...
Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.
Key Responsibilities
As Fundraise Up expands its Organization Experience capabilities, we are looking for a Senior Product Manager, OX Growth to own retention, product adoption, and expansion growth across active organizations.
Today, launching a feature does not always translate into customer adoption, value realization, or measurable business impact — and this role exists to close that gap. You will centralize cross-product retention and monetization strategy, ensuring organizations fully adopt and realize value from Fundraise Up products after activation.
You will define the growth roadmap, identify adoption blockers, drive cross-functional discovery, validate interventions before delivery, and ensure predictable impact on customer retention and Average Processing Volume per Active Customer.
Your mission: turn product adoption into a scalable, predictable driver of retention, expansion, and processing volume growth.
Retention and expansion growth across active organizations
Average Processing Volume (APV) / ARR per Active Customer
Cross-product adoption strategy for Organization Experience capabilities
Retention and expansion roadmap (6–12 months / 2027 horizon)
Discovery pipeline (qualitative & quantitative)
Identification of churn signals and expansion opportunities
Concept development and validation before delivery
Cross-functional retention and monetization initiatives
Adoption blocker identification and resolution prioritization
Scale / iterate / kill decisions based on initiative outcomes
North Star metrics and metric tree for retention, adoption, and monetization outcomes
Define Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact.
Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery.
Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations.
Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product.
Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes.
Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering.
Required Skills & Abilities
5+ years in Product Management, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environments
Experience operating at a Senior+ level of scope and influence
Strong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challenges
Proven ability to design and execute cross-functional growth initiatives
Strong discovery background: customer interviews, behavioral analysis, funnel analysis, hypothesis generation
Experience working with customer lifecycle, retention, activation, or expansion motions
Ability to size opportunities and prioritize initiatives by business impact
Experience collaborating with Customer Success, GTM, PMM, and Product organizations
Comfort working with AI/ML-enabled products or data-driven personalization
Strong stakeholder management and influence skills
Fluent English (C1+)
