About the Job
You've probably heard of Autotrader, but do you know what we're all about?
We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans.
In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.
Key Responsibilities
Our Partnerships community is looking for a Partnerships Manager to join the team, covering the South West of England, including Exeter, Yeovil, Torquay, and Plymouth, among others, as part of your patch.
In this role, you’ll be a trusted business partner and the face of Autotrader across the region, supporting our independent customers and identifying new business opportunities.
You'll take accountability for understanding your customers' objectives and advising on how to achieve them in both the short and long term, working closely with stakeholders across your customers' business and Autotrader.
You'll take a consultative approach, using Autotrader data and insights to influence decision-making, drive digital performance, and deliver meaningful commercial outcomes. You'll educate customers on the right digital products to support growth and efficiency, using strong presentation skills and storytelling with data to simplify complex insight and guide clear recommendations.
This will involve collaborating face-to-face with different stakeholders within your customers’ businesses. Your focus will be on customer engagement through regular site visits. You’ll build and maintain strong customer relationships through this consistent engagement.
Lastly, you’ll collaborate regularly with stakeholders across Autotrader to find the right solutions for your customers, as well as with other Partnerships Managers within your region and our Partnerships community.
This is a remote-based role with regular travel (minimum 3 days per week) across the South region, and occasionally further afield, to support our retailer partners on-site. Alongside this, we have monthly collaboration time at our Autotrader offices, which will include overnight stays.
Required Skills & Abilities
Proven experience in B2B account management, consultative business partner OR Customer Success type role or similar
Track record of achieving commercial KPIs, including driving revenue growth, product adoption, and retention.
Strong commercial acumen - able to spot growth opportunities and mitigate risk through effective questioning and listening
Confidence communicating with a range of customers and influencing decisions, developing long-term partnerships, and acting as a trusted consultant to truly understand your customers’ needs and challenges.
Experience turning data and insight into actionable recommendations
Confidence in contributing to continuous improvement by sharing best practices and customer feedback internally
Organised, proactive, and comfortable managing multiple priorities
Passion for customer success and digital transformation
Strong collaborator, working closely with the wider team to share insights and drive better outcomes for our customers
You’ll need to be adaptable with the ability to pivot in a fast-paced environment
During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria to determine if we progress your application further.
