Contract IT Specialist

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time beha...

Hi, I'm Al Shvarts, Senior Manager, IT, and I'm looking for a part-time Sr. IT Specialist contractor to join our globally distributed IT team as we scale. This is a hands-on role focused on keeping our people productive and our systems secure across a fully remote, SaaS-first environment. You'll execute day-to-day s...

This is a great opportunity to get exposure to IT operations at a fast-growing SaaS company, with a clear path to full-time conversion based on performance and business need.

Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset
Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement
Administer identity and access management: provisioning, SSO, group and role-based access across core systems
Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration)
Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence
Work across our core tools - Okta (or similar), Jira, Notion, Linear - to triage, track, and resolve requests
Create and update operational documentation for owned workflows
Partner with People, Security, and Engineering on cross-functional projects

Self-starter with a customer-service-first mindset, just as focused on user happiness as on policy
Automation-minded - you fix it once, then make it self-serve
Comfortable moving fast in a still-being-defined environment; you want variety and ownership, not the same day on repeat
Clear communicator who documents well and escalates program-level gaps or decisions rather than sitting on them
3-5 years in IT support, systems administration, or IT operations, ideally at another B2B SaaS or tech company
Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
Experience with identity and access management (Okta strongly preferred), SSO, and role-based access - bonus if you've helped build an access framework, not just operated inside one
Demonstrated experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms)
Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence); familiarity with audit tooling is a plus, direct program ownership is not required
Comfortable working across multiple ticketing/workflow systems and adapting to new tooling quickly
Strong troubleshooting on macOS (Windows a plus)
minute Zoom call with call with Recruiter
30-minute call with Hiring Manager
45-minute Technical Interview with Peer
Hours: Full-time (30+ hrs/week), PST preferred
Rate: $45-$50/hour
Location: Remote, US-based
Contract: 3-months

All final candidates will be asked to complete a