Teletriage Nurse EOI

Expression of Interest to join our team of nurses in Australia.

At Sonder, we believe every person deserves to feel safe, supported, and empowered to be at their best, wherever they are. We're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder's mobile platform provides 24/7, real-time support from a dedicated te...

Since our founding in 2017, we've grown rapidly across Australia, New Zealand, and the UK. Backed by Seek and Blackbird, we now support over one million members and 200+ team members globally. We're well-capitalised, scaling fast, and actively building toward an AI-native organisation.

This is an expression of interest for a full time contract, Teletriage Nurse role sitting within our Member Support team, reporting to the Nurse Unit Manager. You'll conduct real-time phone and chat screening of medical and mental health concerns, making fast, accurate referral decisions that connect our members to the right care, whether that's emergency services, a GP, or Sonder's own mental health team.
 
Conduct telephone and chat triage of medical and mental health concerns, determining priority and appropriate disposition in real time
Make referral decisions across emergency services, ED, urgent care, GPs, and mental health crisis teams, booking appointments on members' behalf where needed
Refer members to Sonder Mental Health, EAP, and partner counselling services including Lifeline and Beyond Blue
Work across multidisciplinary teams to support continuous care and follow up to confirm members received the assistance they needed
Act as a subject matter expert on TeleTriage practice, supporting the wider Operations team with clinical guidance
Contribute to quality assurance and continuous improvement of Sonder's medical triage tools
 

Bachelor of Nursing or equivalent, with current AHPRA registration without restrictions
5+ years of nursing experience, including mandatory background in Triage and Emergency Department
Confidence making autonomous clinical decisions under pressure, both in person and virtually
Excellent written and verbal communication, with strong attention to detail
Highly organised, with the time management to juggle competing priorities in a fast-paced environment
Comfort working across multiple technology platforms
Current National Police Check and Working with Children Check (or willingness to obtain)
Background in Telehealth, Operations, or Call/Contact Centres
Acute mental health experience
Critical care or ICU experience