Account Manager / Customer Success

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across...

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and...

Be the main point of contact for all client day-to-day communication and oversight, while also acting in a customer success capacity, being a long term strategic advisor to clients
Craft agendas, host weekly meetings, and stay on top of actions items for key accounts
Collaborate with cross-functional counterparts to ensure you’re up to speed on the latest business initiatives for the Vetcove product and can communicate such initiatives to clients
Project manage catalog updates, marketing campaigns, and ad hoc reporting requests for key accounts
Analyze account performance and create presentations to deliver performance updates and optimization opportunities to key stakeholders
Work with product and engineering on client feedback loop, bug identification and resolutions
Work with onboarding and implementation to on-board new acquisition clinics
Nurture Corporate relationships to drive affinity, loyalty, and trust in the Vetcove HD platform
 
4+ years in account management
Bachelor's Degree
Exceptional verbal, written, and presentation skills; comfortable in front of Senior leadership contacts
Excellent time and process management skills
Experience in developing client facing reports with actionable insights and recommendations
Experience in developing and presenting data analyses and partner business reviews
Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel
Interest in client relationship building and willingness to travel for client-facing events
A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment