About the Job
Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across...
We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and...
The General Manager of the Clinic Purchasing Platform is responsible for the performance and operations of Vetcove's flagship purchasing platform and many of the company's most important enterprise customer relationships.
Key Responsibilities
Own the performance and operations of Vetcove's Clinic Purchasing Platform
Lead and develop two experienced managers responsible for Account Management and Customer Experience, overseeing a combined organization of approximately 15 customer-facing professionals.
Partner with Product, Engineering, Sales, Marketing, and Operations to prioritize customer needs and drive cross-functional initiatives.
Gather customer and market feedback to help inform commercial strategy, product direction, and long-term investment decisions.
Review and provide guidance on executive-facing customer materials, including proposals, business reviews, strategic plans, and performance updates.
Continuously improve the processes, metrics, and operating rhythms used by the Account Management and Customer Experience organizations.
Conduct regular business reviews with your managers to evaluate account health, identify opportunities and risks, and ensure teams are executing against priorities.
Travel up to 25% to meet with enterprise customers for strategic planning sessions, business reviews, and executive relationship building.
Bachelors Degree
8+ years of account management, relationship-based sales, or similar experience
Previous people management responsibilities, including experience managing managers or leading teams through other leaders
Proven experience managing complex enterprise relationships
An eagerness to be involved in the details of ongoing projects, despite a high-level role & title
Strong attention to detail and project management skills
Interest in data and more quantitative problem solving
Ability to adapt quickly and manage many concurrent responsibilities
Expertise in Excel, PowerPoint, and Word
A positive attitude and team-based mentality; excellent collaboration skills
Comfortability in a fast-paced environment
