IT Engineer

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and ...

We have expanded from voice into three main platforms:

ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

We’re looking for a TechSupport Engineer based out of our London office. This is a hybrid role - 4 days per week on-site and one day working from home.
 
 
Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
Office IT support: provide on-hand support to our colleagues in our London office
AV support: ensure meeting rooms and AV equipment are running reliably
End-user support: handle inbound support requests and be a friendly first point of contact for the team
Onboarding: run IT onboarding calls for new joiners
New IT projects: contribute to Tech Ops initiatives
Automation and tooling: build automations and Slack bots to streamline repetitive work
Documentation: write and maintain clear internal IT documentation and guides

A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.
Strong organisational skills and a proactive mindset
Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)
A willingness to learn new tools and technologies quickly
Clear written and verbal communication skills
Prior experience in a high growth / startup environment
Experience in a customer or public-facing role
Familiarity with bash scripting