Technical Support Engineer

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channe...

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relen...

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Imposter syndrome is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!
1-2 years of technical support experience.
Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs.
Understanding of REST API, SDKs & Webhooks.
Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.).
Strong customer focus (excels at + enjoys helping customers).
Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable).
Strong problem solving skills (ability to think critically and learn on-the-fly).
Ability to troubleshoot and utilize resources to answer questions on baseline topics.
Ability to take on + action feedback.
Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency.
Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas.
Completion of technical coding bootcamps, programs, courses, etc.
Previous experience working in a troubleshooting environment.
Understanding code syntax or use of specifically supported frameworks.
Experience configuring our supported iOS/Android Plugins (mobile SDKs).
Familiarity with native mobile development.