Strategic Accounts Director, Large Group

Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, t...

The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your wo...

We are seeking an exceptional Strategic Accounts Director to join our Strategic Accounts team. This role will report to VP, Strategic Accounts. This role is critical for retaining and upselling some of Garner’s largest employer clients (1,000 - 5,000), ensuring they have an excellent experience and achieve expected ...

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. Travel up to 25% of the time is expected.
Own the process to retain and upsell some of Garner’s largest employer clients (1,000 - 5,000 lives)
Collaborate with account managers to ensure important clients have an excellent experience
Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance
Establish and manage some of the most important strategic broker and client relationships
Monitor overall client health and execute strategic plans to proactively address key account risks
Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members
Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner

7+ years of experience in a commercially-oriented account management or sales role in the employee benefits space
Deep health plan design and benefits knowledge, including experience advising large and Enterprise employer clients on benefits strategy and cost performance
Proven results of achieving retention and upsell targets year over year
A self-starter with the strong desire to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
Excellent communication and presentation skills
Problem solver in ambiguous situations
A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.
You’ll work on problems that matter, at a company working to change healthcare at scale. You’ll work at the intersection of AI and systemic healthcare reform, where the problems we solve are as interesting and compelling as the mission.
At Garner, you’ll take on real, ambitious problems with real ownership and autonomy, alongside exceptional, principles-based people who genuinely want you to win. It’s demanding by design. You’ll be challenged to stretch beyond what you thought possible and receive consistent coaching to help you grow and do the best work of your career. This isn't the right fit for everyone, and that's intentional. The people here are driven by what's at stake for real people, and that's what gives our intensity its purpose.