Customer Service Specialist - Including Weekend Hours

Constantinople delivers a new era of AI-native banking. Constantinople provides banks with a fully-managed software and AI operational platform, which brings together customer experience, product, data, operations, compliance and infrastructure in a single platform.Constantinople’s AI-native platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with AI at scale. By removing the operational complexity of banking, Constantinople enables our client banks to focus on their customers and the business of banking.The Role
 
At Constantinople we see our Customer and Product Operations group as a critical component of the overall banking proposition. We are building a highly integrated end to end banking experience that automates customer touch points. In this role you will be involved in high value operational tasks and real time digital chat interactions, where you will aim to action, resolve or escalate enquiries within SLAs.

Help operate our customer enquiry platform to resolve and triage customer requests
Manage email, digital chat and phone-based customer interactions
Deep dive into complex issues to find the best solution for our customers
Maintain multiple customer interactions while actively working to resolve cases
Efficiently progress payment related disputes, recalls, chargebacks and indemnities
Work closely with Product and Software Engineers to improve automation and the use of AI on the platform

Experience of frontline customer support
Strong verbal and written communications
A multitasker and problem solver, who takes responsibility of issues until they’re resolved
A builder’s mindset who is continually looking to improve upon the status quo