Key Account Manager - 12 month contract (Viator)

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—memories that will last a...

We are seeking a driven and high-performing Key Account Manager who will be responsible for the health and quality of the Viator product offering within their designated portfolio of high value accounts across various destinations. The Key Account Manager will have a deep understanding of trends, opportunities, and ...

You are a brand ambassador that will focus on a select number of high valued accounts to ensure continued optimization and growth. You will be responsible for meeting/exceeding key performance indicators and maintaining/improving the overall commercial health of your accounts. In this role you will be working with b...

Lead as the primary point of contact for high-value global accounts, forging and maintaining deep, strategic relationships.
Diagnose and proactively address unique business opportunities, identifying scalable solutions to deliver results.
Develop and execute account strategies that are directly tied to business objectives and measurable growth.

 
Elevate and maintain a best-in-class product portfolio for the assigned accounts to maximize traveller appeal.
Ensure product quality, availability, and optimal pricing, directly aligning the offering with evolving traveller and market demand.
Leverage knowledge of the online travel industry to serve as a trusted expert and deliver actionable insights to partners.
Negotiate favorable commercial terms that protect and maximise Viator's profitability.
Proactively monitor and analyse key performance metrics, taking swift corrective actions to maintain and improve the overall commercial health of accounts.
Provide regular, concise performance reports and strategic updates to senior management on account status, growth forecasts, and potential business risks.
Champion rapid issue resolution by collaborating seamlessly with the internal team of Destination Specialists and Support Teams to ensure an exceptional level of partner satisfaction.
Maintain a competitive edge by continuously monitoring industry trends, competitor strategies, and shifts in customer preferences to inform partner guidance.

 

 
Entrepreneurial & Commercially Driven: Growth focused, never settle.
Execution & Urgency: Demonstrated ability to grow accounts with a focus on delivering results and swift execution, paired with a strong sense of urgency in a dynamic environment.
Negotiation: Highly skilled in securing favorable terms and maintaining relationships.
Account Growth: Passionate about achieving success and excellence.
Analytical Mindset: Possesses a strong analytical mindset and advanced data analysis abilities.
Technical Background: Strong technical background to support data-driven decisions.
Industry Knowledge: Good understanding of the online travel landscape.
Internal Networking: Highly skilled in leveraging professional connections, demonstrating resourcefulness and the ability to effectively use internal networks and available tools.
Communication: Excellent communication and interpersonal skills, able to build rapport with both clients and internal teams.
Teamwork & Independence: Embraces new ideas and works well in teams while also having the ability to work independently and prioritize tasks effectively.
Required Years: 5+ years in B2B Account Management or Sales.
Industry Experience (Plus): Online Travel Agency, operator, or travel experience is a significant plus.