About the Job
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for peopl...
Smartsheet is building the AI connectivity layer that lets enterprise teams work through the AI assistants they already use - Claude, Copilot, Gemini, and ChatGPT. The Model Context Protocol (MCP) is at the centre of that strategy, and this role owns its adoption and growth.
With 7,500+ organisations connected across five AI platforms and an Anthropic case study validating Smartsheet's position, MCP is one of the most strategically significant product areas in the company. This is an individual contributor role for a senior product leader who owns product strategy through an adoption le...
Required Skills & Abilities
7+ years of product management experience, including delivering high-impact features and driving adoption within enterprise SaaS or B2B software products
Hands-on fluency with AI assistants, agents, and CLI tooling, you are a power user of the tools your personas use, and experience with Agent platforms or developer-facing AI tooling; MCP strongly preferred
Strong customer instincts, you know how to run structured discovery, synthesise signals from enterprise customers, translate customer needs into validated product decisions, and represent the customer voice credibly in technical and leadership conversations
A track record of driving adoption and growth for a platform, API, or developer-facing product, you understand activation funnels, know how to find why usage stalls, and can articulate technical value to non-technical stakeholders
Demonstrated field enablement and storytelling ability, you can turn a client engagement into a demo, a playbook, a piece of documentation, or a showcase that moves both customers and internal teams
Experience running customer pilots or proof of concepts and converting them into product evidence and reference stories
A data-driven mindset, you define adoption, funnel, and business impact metrics before you ship, and you use post launch data and research to guide iteration and prioritisation
Proven ability to navigate technically complex, ambiguous platform problem spaces and make clear scoping and prioritisation decisions across multiple engineering squads and product areas
Demonstrated ability to drive cross-functional alignment across engineering, design, GTM, Customer Success, and Security, including dependencies across multiple product areas and teams
Enough technical fluency to be credible with engineers and power users, you can read the landscape, ask sharp questions, write clearly about tools and agents, and participate in architecture discussions without needing to own technical direction
Excellent written and verbal communication skills, including the ability to represent the product area confidently in leadership reviews, external events, and directly with enterprise customers
Exposure to enterprise deployment complexity, regulated industries, admin governance is a plus
Ability to work in the UK on an ongoing basis
