Senior Engineer, Virtual Technology Management

At Abacus Group, we believe the future of technology services in regulated industries will be defined by the ability to securely operationalize modern infrastructure, cybersecurity, cloud, automation, and AI, not simply deploy tools. The Virtual Technology Manager (VTM) serves as the strategic execution and operatio...

The VTM works closely with client stakeholders and internal Abacus teams to transform strategic priorities into operational reality by coordinating execution, driving technology adoption, improving operational maturity, and reducing risk across complex client environments. Operating as a trusted technology advisor, ...

VTM engagements follow a portfolio-based or a dedicated assignment model. Portfolio-based VTMs support a range of clients and hours based on business need, while dedicated VTMs are assigned primarily or exclusively to a single client. In either model, the VTM remains an Abacus employee, accountable to Abacus’s stand...

 
Serve as the primary operational technology partner for assigned clients, developing a deep understanding of each client’s environment, operations, priorities, and technology needs, and aligning infrastructure, cloud, cybersecurity, and emerging technologies to business objectives.
Act as the primary technical liaison between client stakeholders and Abacus delivery teams, ensuring technical needs are clearly understood, appropriately prioritized, and driven through resolution.
Perform targeted hands-on technical work within the VTM scope while coordinating larger, specialized, or project-based engineering efforts through the appropriate Abacus delivery teams.
Help clients operationalize technology initiatives within regulated environments by supporting infrastructure planning, governance alignment, security, operational readiness, modernization, and adoption.
Provide technical guidance and coordinate complex support matters and escalations across Support, Engineering, Security, Infrastructure, AI, Professional Services, Operations, and vendors.
Guide clients through modernization initiatives involving cloud platforms, cybersecurity, identity and access management, infrastructure lifecycle management, automation, collaboration platforms, and operational tooling.
Support clients in evaluating, preparing for, and operationalizing AI-enabled solutions, coordinating specialized AI design and implementation resources where required.
Identify opportunities to improve operational maturity, resiliency, scalability, governance, automation, and long-term technology effectiveness.
Maintain oversight of service activity, recurring concerns, escalations, and technical debt, ensuring ownership, communication, and follow-through, and driving continuous improvement.
Maintain regular engagement with client technical and operational stakeholders through scheduled meetings, ongoing communication, service reviews, and technology planning.
Execute against Abacus’s catalog of standardized VTM service offerings and technical deliverables, delivering engineering outcomes across the broader client base beyond one’s own assigned engagements.
For dedicated assignments, operate as an extension of the client’s technology organization while remaining accountable to Abacus’s standards and management structure.
 

Strong experience supporting financial services or healthcare organizations within a managed services, consulting, or enterprise technology environment.
 
Ability to communicate effectively with both technical teams and executive stakeholders.
 
Strong understanding of infrastructure, cloud, cybersecurity, and operational service delivery.
 
Experience coordinating complex technical initiatives across multiple teams and vendors.
 
Familiarity with regulated environments and compliance-driven operational models.
 
Strong organizational, communication, and client relationship skills.
 
Ability to operate independently while driving accountability across matrixed teams.
 
Interest in AI, automation, and emerging operational technologies.
High levels of client satisfaction and retention.
Consistent achievement of service delivery and operational performance targets.
Timely resolution of escalated client and platform issues.
Continuous improvement of VTM processes, documentation, and service offerings.
Increased visibility and utilisation of operational and business intelligence data to support strategic decision-making.
Minimum 5+ years of experience in a technical leadership, solutions architecture, technology consulting, managed services, or client-facing technology advisory role, coordinating complex initiatives across multiple stakeholders and technologies.

 
Bachelor's Degree
Experience in the financial sector a plus 
Experience working at an MSP a plus
Certifications a plus (MCSE, MCAA, VCP, CCP)