Senior Community Growth Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to conne...

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s...

The Airbnb Brazil team is looking for a Senior Community Growth Manager to launch and manage host growth programs in Brazil. These programs include the Co-Host Network, Superhost Ambassadors, and other programs in incubation. In this role, you will be part of the Community Powered Growth team within our Business org...

Supporting recruitment and onboarding education for new co-hosts, Ambassadors, and other hosts in these programs
Analyzing regional and territory business trends and outcomes to identify and scale growth opportunities
Designing, piloting, and testing new levers that support host growth at scale
Developing and maintaining a community forum to increase reach and feedback loops for program, product support and community support
Execution of workshops, events, webinars, partnerships and other channels to build an integrated strategy
Adapting central programs to support regional objectives 
Design and operationalize effective email and scaled communication campaigns to support lifecycle engagement and education
Serve as the primary point of contact for hosts in the Community Powered Growth programs. Advising and supporting them as they build their property management businesses
Building sentiment and feedback channels to size and package insights for product and central programs
Identify and pilot opportunities to increase overall host success
You will be responsible for revenue and host growth goals
You will develop new programs and initiatives 
You will implement plans and evaluate overall efficacy to inform business initiatives
You will lead through inspiration, influence, and our core value of belonging 
You will contribute meaningfully to a strategic outcome for Airbnb to unlock the next generation of hosts
You will pioneer a new growth model and structure for Airbnb. This includes developing project plans, collaborating with cross-functional teams around the world, partnering with multiple stakeholders, and crafting mitigation plans to solution design
You will support the development, execution and scale of pilots to accelerate evolving business verticals
Act as a change agent and effectively utilize change management methodologies when deploying solutions and processes. 
Lead resource development for the community with engaging and high impact communications 
Develop deep knowledge of your assigned geographic markets and become the go-to source relating to local, trends and market dynamics for internal and external partners 
Support online and offline community events (webinars, meetups, and workshops)

8+ years experience in Sales, Business Operations, or Business Development in Tech, Real Estate/Property Management, or Travel 
You are strategic in your thinking; proven ability to drive growth and to own growth OKRs while exceeding goals.
You think and act like an entrepreneur. You are resourceful and goal driven. 
Strong project management skills and demonstrated experience leading strategic programs and processes. 
Can forecast, model, and optimize growth tactics based on known and unknown performance
You have sales or external relationship management experience across tech and consumer goods
Ability to influence through persuasion, negotiation, and consensus building
Ability to assess a problem, opportunity or business challenges quickly and make decisions based on the facts presented, creative problem solving, and previous experience. 
Excellent communication (written & verbal) and interpersonal skills with strong business acumen that will enable you to earn trust at all levels
Strong empathy for our community AND passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Enthusiastic and creative leader with the ability to inspire others
Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
Expert with Excel (pivot tables, large data set analyses, and formulas), analytical tools (SQL), and methodologies like capacity planning, forecasting, general modeling for prioritization and decision making
Comfortable with Google Docs, Salesforce CRM, and other technology solutions for driving supply acquisition, territory management and retention.
Deep knowledge and experience using collaborative project management tools and processes (e.g. Asana, Airtable, and etc.).
Fluency in English, Portuguese, and Spanish, spoken and written is required.