2026 Support Associate - Korean&English(Seoul)

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experi...

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Strong customer focus and a genuine desire to help others
Excellent spoken and written Korean skills, and minimum B1 level English
Ability to stay calm, accurate, and professional under pressure
Good problem-solving skills, using guidelines and data to make decisions effectively
Flexibility to adapt to new tools, processes, and feedback
Ability to manage time and priorities in a fast-paced, high-volume environment
Reliability, integrity, and a positive, collaborative attitude

 
Prior working experience in customer support, contact center, or service roles
Experience in travel, e-commerce, hospitality, or BPO is a plus
Experience working with international customers or partners
Familiarity with contact center, CRM, or ticketing systems
Additional language skills beyond the core required language for the role if any

 
Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle)
Competitive compensation with performance-based incentives
Annual discretionary performance bonus
Health insurance and other locally competitive benefits
Agoda travel discounts and special rates on accommodation and related products
Work from anywhere for up to 30 days per year
Structured training, coaching, and clear performance metrics
Opportunities to grow your career within the Customer Experience Group or across Agoda
An inclusive, international work environment where your ideas and feedback are valued
Agoda choice(welfare points)
$400 USD allowance to set up your home office(one time payment)
Daily snack + coffee machine

 
Compensation varies based on the assigned shift, including eligibility for night shift allowance
Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager

 
#seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #2 #3 #LI-JI2 #CUST #OTHR
 
 
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
 
 
Discover more about working at Agoda
Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife