Engineering Manager, AI Conversation Platform

Engineering Manager, AI Conversation Platform

The newly formed Conversation Platform team aims to build a conversation platform for all merchants who use Stripe. We are doing so by (a) automating the easy tasks, and (b) assisting our users in the difficult tasks. Some examples include customizing the Stripe landing page to suggest bespoke integrations, allowing...

Driving an ambitious vision for AI/ML that benefits our users
Setting the technical & process direction for the team based on business goals
Brainstorm and coordinate product integrations with partner teams
Proposing new ideas and building prototypes
Be an integral part of a larger ML community internally & externally
Hire & develop a world-class team to deliver high-quality ML systems.
Coach engineers to help them grow in their careers and maintain a high bar

We are looking for ML Engineering Managers who are passionate about using ML to improve products and delight customers. You have experience leading teams that develop streaming feature pipelines, build ML models, and deploy them to production, even if it involves making substantial changes to backend code. You are comfortable with ambiguity, love to take initiative, and have a bias towards action.
Have at least 4 years of experience managing ML teams
Experience working as a Machine Learning Engineer, Applied Scientist or equivalent Individual Contributor.
Lead by example in high-growth, high-impact, ambiguous environments
Have experience building & shipping ML systems.
Hold yourself and others to a high bar when working with production systems.
Thrive in a collaborative cross-functional environment
Experience in shipping LLM & RAG systems