Operations Associate, Apprenticeship

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support c...

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of "growing the GDP of the Internet." Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external ...

Develop a foundational understanding of our products, services, and features to assist customers effectively
Respond promptly and professionally to customer inquiries via email, providing accurate information and resources
Diagnose and troubleshoot customer issues under the guidance of senior team members, escalating complex issues to appropriate departments
Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided
Maintain accurate and detailed records of customer interactions, issues, and resolutions using internal tools
Participate in team meetings, training sessions, and continuous learning initiatives to enhance skills and knowledge
Engage in comprehensive training programs, seeking feedback and actively working on improving performance and developing professional skills

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
You have a user-first mindset and are energized by the challenge of solving difficult problems.
You have excellent English communication skills, both written and verbal.
You excel in analytical thinking, open-ended research, and problem solving.
You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions.
You have a process-oriented mindset and ability to get things done.
You enjoy working in an in-office environment with strong cross-team collaboration and support.
You are able to prioritize and enjoy working in a quick-moving environment.
You are humble and have a proven track record for working well across teams and with external partners.
You are a current student or have recently graduated in 2026.

This is a 6-month Apprenticeship Intern Program, starting in Jan 2027 and run in accordance with the Apprentices Act 1961.