Operations Associate - Product Support Operations (CDMX)

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the ...

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

Troubleshoot and solve external user issues
Communicate resolutions to end users in English
Analyze our processes and instigate changes to help scale our operations and improve user experience 
Work closely with other Stripe teams to improve our product offerings and messaging around new products and features 
Gain unique insights into how thousands of businesses on Stripe scale and operate 
Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization 
Be a part of building a brand new team and operational culture for Stripe 
Partner with global operations specialists or business process owners to run a critical workflow

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
You have a user first mindset and are energized by the challenge of solving difficult problems
You have excellent communication skills, both written and verbal
You have business proficiency in written and spoken English 
You excel in analytical thinking and problem solving
You might have prior experience in customer service or internal/external user facing operations
You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to user’s challenges
You have a process-oriented mindset and ability to get things done
You enjoy working in an in-office environment with strong cross team collaboration and support
You are able to prioritize and enjoy working in a quick-moving environment
You are humble and have a proven track record for working well across teams and with external partners
You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening
Prior experience or knowledge in user support 
Prior experience working on projects or process improvement initiatives 
Familiarity with SQL and ability to use template or premade SQL queries as part of investigations

Applicants are personally responsible for obtaining and maintaining the right to work in Mexico.