Technical Program Manager, Link

Link is one of the fastest-growing consumer networks in the world, with 300M+ registered consumers. Our core mission is to make commerce seamless, helping merchants drive material gains in conversion and cost savings, while giving consumers a flexible and frictionless digital wallet they love. We're expanding beyond...

In this role, you'd be joining a team that operates at the intersection of consumer experience, payments infrastructure, and financial products. Link spans multiple interconnected workstreams, including payment methods, money movement, fraud and authorization, consumer accounts and identity, and consumer preference,...

Effective Technical Program Managers at Stripe always bias towards driving the right solutions for internal and external users, and delivering impact above all else. You'll do this even when it's not the easiest path, and requires difficult trade-off decisions. In this role, you'll help Link scale its consumer netwo...

Effective Technical Program Managers at Stripe always bias towards driving the right solutions for internal and external users, and delivering impact above all else. You'll do this even when it's not the easiest path, and requires difficult trade-off decisions. In this role, you'll help Link scale its consumer network and expand into new product surfaces by driving complex, cross-functional programs that span engineering, product, fraud, identity, and business teams. You'll look ahead and around corners to enable our teams to operate at their best, and identify opportunities to eliminate the unnecessary in delivering results.
 Independently define programs across Link's payment, identity, and consumer finance initiatives, including scoping, setting objectives, defining success criteria, and influencing resource allocation to deliver outcomes
Apply consistent prioritization and decision-making frameworks across your programs, driving high-velocity yet durable decisions that move the team forward without creating downstream debt
Identify obstacles and risks across Link's cross-functional workstreams, proactively communicate them to stakeholders, and develop plans to address and prevent their recurrence
Represent the voice of Link's consumers and merchants to all stakeholders, translating user needs into clear program objectives and ensuring engineering and product decisions remain grounded in solving real problems
Drive clarity across all stakeholders on goals, problems, and intended outcomes, serving as the connective tissue across Link sub-teams and their upstream and downstream dependencies. Operate similarly across Stripe, representing the Link org to collaborators in peer organizations.
Develop a strong point of view on Link's product development strategy and use it to define programs with measurable outcomes, adapting them as the product and user needs evolve
Understand the technical challenges across Link's systems, payment flows, identity infrastructure, fraud and risk models, money movement, and partner closely with engineering leads to define the most effective path to delivery

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
10+ years of product management or technical program management experience, including managing programs across all phases of software development
Proven track record of defining and executing complex programs across multiple functions in consumer-facing or payments products
Excellent written and verbal communication skills, with the ability to establish strong relationships with stakeholders and senior leaders
Proven ability to navigate ambiguity, bring rapid clarity to multi-stakeholder problems, and drive teams toward effective solutions
Working knowledge of API design and high-level system architecture, sufficient to partner with engineering teams on program delivery
Experience working on consumer network products, digital wallets, or payments platforms at scale
Familiarity with fraud and risk systems, identity verification, or financial compliance in a consumer product context
Experience working across payments infrastructure and consumer-facing product teams simultaneously
Background in collaborating with go-to-market, sales, or merchant-facing teams to deliver cross-functional outcomes