Technical Account Manager

We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!

CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reli...

Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:

Extensive travel role — at least 60% travel to customer sites
Manage and nurture relationships with assigned accounts, ensuring high satisfaction and retention
Be a trusted advisor to clients
Develop and execute engagement strategies for key stakeholders (CXOs, CISOs, procurement teams, partners/distributors)
Foster customer champions to drive advocacy and referrals
Source referrals and participate in revenue generation and customer marketing events
Conduct QBRs, ABRs, and EBRs to assess and enhance customer engagement
Triage platform findings and report threat insights to clients frequently

 
Provide expert guidance on threat intelligence, data leak prevention, and cybersecurity issues
Act as a security analyst, offering insights/recommendations based on platform-generated threats
Conduct configuration reviews and provide product enhancement recommendations
Drive 100% adoption of CloudSEK's solutions with customer security teams
Conduct independent product walkthroughs using battlecards/collateral
Collaborate with the POC team for quick technical and financial wins
Identify upsell/cross-sell opportunities; own renewals and expansion in assigned accounts
Collaborate with partners/distributors for smooth renewals and account expansion
Ensure on-time renewals to reduce churn and increase NRR every quarter
Gather and analyze customer feedback for product development
Collaborate with cross-functional teams to drive product and delivery enhancements
Maintain accurate records of customer interactions/activities in CRM
Share knowledge, conduct training sessions, and write internal articles

 
3+ years of experience in the cybersecurity industry, in a client-facing role such as Account Management, Customer Success, Technical Account Management, or Security Consulting
Proven track record of managing renewals, driving upsell/cross-sell, and owning revenue targets (NRR/retention) for enterprise accounts
Experience engaging with senior stakeholders (CXOs, CISOs) and navigating procurement/partner ecosystems
Prior exposure to BFSI or other regulated-sector clients is a plus
Working knowledge of cybersecurity concepts — threat intelligence, digital risk protection, data leak prevention, attack surface management, or brand/fraud monitoring
Ability to independently interpret security findings/alerts and translate them into client-facing recommendations
Comfortable conducting product demos, configuration reviews, and technical walkthroughs without heavy pre-sales/engineering support
Familiarity with SaaS security platforms and their integration into customer security workflows
Strong executive communication and presentation skills — able to run QBRs/ABRs/EBRs with CXO/CISO audiences
Consultative, advisory selling approach — balances customer advocacy with commercial outcomes
Analytical mindset for triaging findings, spotting expansion opportunities, and analyzing customer feedback
Proficiency with CRM tools for pipeline and account record management
Strong stakeholder management and cross-functional collaboration skills
Willingness to travel extensively (60%+) to customer sites
Bachelor's degree in a relevant field (Computer Science, IT, Cybersecurity, or related); relevant certifications (e.g., CEH, Security+, CISM) are a plus but not mandatory
Benefits of Joining CloudSEK
We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You’ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:
Flexible working hours.
Food, unlimited snacks and drinks are all available while at office.
And, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here!
CloudSEK is an