About the Job
Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.
Calyxo is seeking an experienced Senior IT Operations Manager to own the infrastructure backbone of the company as we scale toward and through IPO. This role leads day-to-day IT operations, ensuring reliable, secure, and responsive technology services that support Calyxo’s employees and business objectives. You will...
You will also establish company-wide software license tracking, author and maintain IT policies and procedures, and own SOX testing and evidence management for IT general controls as Calyxo builds a public-company-grade control environment. As the team scales, this role will eventually take on oversight of the helpd...
Required Skills & Abilities
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
12+ years of progressive IT infrastructure/operations experience, including 3+ years of direct people-management experience leading IT infrastructure, operations, helpdesk, or security teams.
Hands-on, specific experience configuring, administering, and troubleshooting enterprise-grade switching, firewall, and wireless network equipment (e.g., Cisco, Cisco Meraki, Palo Alto Networks, Fortinet, Juniper, Aruba, or similar) is required.
Strong understanding of networking fundamentals (routing, switching, VLANs, VPN, firewall policy, wireless design).
Direct experience administering enterprise-grade security awareness and endpoint protection platforms (e.g., KnowBe4, Proofpoint, CrowdStrike, SentinelOne, Microsoft Defender, or similar).
Experience administering enterprise endpoint, identity and access management, and cloud infrastructure environments, such as Microsoft Intune, Jamf, Microsoft Entra ID, Okta, Azure, AWS, or similar platforms.
Demonstrated experience directly managing and developing IT operations or technical support teams, including hiring, setting performance expectations, coaching, performance management, and career development.
Experience developing and maintaining IT policies and procedures.
Experience with software asset/license management processes and tools.
Excellent problem-solving, communication, and organizational skills, with the ability to prioritize and manage multiple projects simultaneously.
Strong oral, written, and interpersonal communication skills, with the ability to work effectively across functions and with executive leadership.
Work location: Pleasanton, CA (onsite).
Full-time employment.
Experience managing SOX ITGC testing, evidence, and audit support; public company or pre-IPO experience strongly preferred.
Experience in a biotech, medical device, or other regulated life sciences environment is nice to have.
Experience managing or building a helpdesk/service desk function.
Relevant certifications (e.g., CCNA, Network+, CompTIA Security+, or similar) are a plus.
Experience operating in a high-growth or scaling organization.
