VP, User Experience and Design Innovation (Remote Eligible)

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for peopl...

As VP of User Experience and Design Innovation, you will lead a multi-disciplinary organization spanning product design, research, design systems, content and globalization, and AI-driven software delivery, alongside a team of UX leaders driving impactful product experiences across the platform. You have a track rec...

You are an AI-forward leader. You don't just support AI adoption — you own it. You will define and drive the strategy for bringing AI into every function you lead: accelerating research synthesis, scaling design systems, automating content and localization, and modernizing the software development lifecycle through ...

15+ years of experience in a highly cross-functional role running strategic projects from idea through implementation.
15+ years leading and building UX, design, research, or content organizations, including experience as a manager of managers with P&L responsibility, and sustained leadership tenure through organizational transformation.
A track record of building and scaling high-performing, multi-disciplinary teams (research, design, design systems, content, localization, engineering-adjacent functions).
Experience building team culture and psychological safety across a remote, globally distributed organization.
Demonstrated experience driving AI adoption within a design, research, content, or software delivery organization not just using AI tools individually, but setting org-wide AI strategy.
Deep expertise in research methodologies, design strategy, content strategy, and localization best practices for global B2B SaaS platforms.
A track record of ensuring customer insights directly inform product strategy, not just validate it.
Working knowledge of accessibility standards (WCAG) and experience shipping compliant enterprise software.
Experience leading enterprise SaaS products with complex user workflows, multi-stakeholder environments, and mission-critical use cases.
Familiarity with AI-assisted software development practices and how they change the design-to-engineering handoff.
Experience finding simple, innovative solutions for complex problems, and facilitating research to uncover user needs.
Strong visual design sense; design fluency sufficient to critique and direct design work at the strategic level.
Excellent communication and interpersonal skills; ability to influence across Product, Engineering, and executive leadership.
Ability to articulate design decisions and advocate for the user, while balancing speed and innovation enabled by AI.
Current US Perks & Benefits:
Employer subsidized medical/vision and dental coverage for full-time employees
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
US Base Salary Pay Range
$291,250—$338,750 USD
 
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.