About the Job
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy a...
Are you an aspiring knowledge manager or technical writer with a passion for managing multiple projects and collaborating with SMEs to develop best-in-class content, using cutting-edge knowledge management technologies, including AI? Join a forward-thinking team, where you'll help drive our technology-centric knowle...
You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
Key Responsibilities
Are you an aspiring knowledge manager or technical writer with a passion for managing multiple projects and collaborating with SMEs to develop best-in-class content, using cutting-edge knowledge management technologies, including AI? Join a forward-thinking team, where you'll help drive our technology-centric knowledge framework within the Global Support organization, working with peers and subject matter experts to enhance our knowledge assets using the latest in AI and other innovative tech.
Required Skills & Abilities
Bachelor’s degree in a related field or equivalent experience demonstrating expertise in knowledge management, or technical documentation.
6+ years of knowledge management/technical writing/technical content development experience, including creating, capturing, structuring, and maintaining knowledge
Experienced in working with knowledge management and ticketing systems
Experienced in preparing AI-optimized content and building AI models for generating content
Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
Adept at managing multiple priorities and embracing change with ease
Proficient in Jira
Experienced in working in Agile/Scrum environments
Experienced in using Confluence, Tableau, and Zendesk or similar CRM tools
Experienced in managing content/knowledge-related projects
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment
