About the Job
Location: Hybrid (3 days in office per week) in Allen, TX only
Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world-class t...
The Product Manager 2 is an expert of their product charter and is responsible for independently managing the product life cycle all the way from ideation and planning through to the development, delivery, and enhancement of Resi Studio, the central software interface all customers use to access and manage Resi stre...
Key Responsibilities
The successful candidate must possess deep technical domain fluency in media processing and web streaming. In this role, you will independently break down complex video workflows into intuitive user interfaces, evaluate data-backed solutions, and develop a mid-term strategic vision that supports both our core faith-based market and flexible entry into new enterprise verticals.
Named as one of BuiltIn ‘Best Places to Work’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 'Best Places to Work for Women' by Best Companies Group.
Cultivate a definitive understanding of customer experiences, challenges, and goals within the Studio interface; conduct proactive discovery with church tech directors and volunteers to optimize volunteer-driven workflows while evaluating requirements for expansion into corporate and non-profit markets.
Collaborate closely with Software Engineering, UI/UX Design, and QA to define requirements for highly technical capabilities, including A/V streaming configurations, cloud media processing, AI video clipping, and automated on-demand publishing workflows.
Analyze complex metrics from product, support, and sales databases to evaluate data trends, determine feature adoption, identify shifting user behaviors, and proactively deliver data-backed recommendations to senior leadership.
Own and execute comprehensive product launches for features within the Studio charter, partnering with Product Marketing to build distinct value propositions for volunteer tech teams while testing messaging for new business sectors.
Serve as a collaborative bridge between core engineering domains and customer-facing teams, leading retrospectives, driving process improvements, and communicating prioritization choices clearly across the product organization.
Required Skills & Abilities
Media & Broadcast Domain Fluency: Possess at least three years of mandatory experience within audio/video streaming, web broadcasting, media compression standards (e.g., H.264, HEVC, AV1), live event production workflows, or video SaaS applications.
Product Management Craft: Demonstrated expertise with 3–5 years in software product management, specifically overseeing B2B SaaS platforms or content management systems (CMS).
Problem Solving & Autonomy: Proven ability to independently transform ambiguous technical constraints into clear, actionable requirements with minimal supervision.
Influence & Communication: Strong interpersonal skills used to lead customer-facing discussions, support sales prospect calls, and champion product initiatives across internal departments.
Education: Bachelor’s degree in a relevant technical or business field, or equivalent practical work experience.
