Senior Network Engineer

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences th...

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Build, operate and support the global Twilio IT network infrastructure.
Keep track of network assets, including network hardware and software.
Monitor the network performance, availability, utilization, throughput and latency, providing measurable metrics to the IT leadership team.
Work closely with stakeholder teams to determine current and future network needs.
Prioritize projects and work based on business priorities using the Scale Agile Framework (SAFe).
Develop methods and tools to be used to test and implement new LAN/WAN systems.
Analyze the current network structure and collaborate on how to make the network more efficient, scalable and sustainable.
Formulate strategies to maintain and upgrade network systems efficiently.
Respond to incidents, engage in network troubleshooting activities to determine root cause and resolve network issues.
Create and maintain documentation for network design, IT network standards and process.

7+ years of experience with building campus and/or data center network infrastructure, AWS cloud services and networking
5+ years of experience with Cisco LAN/WAN/Wifi and Palo Alto Networks firewalls
3+ years experience with AWS cloud services and networking
Advanced knowledge of IEEE 802 standards and core IETF networking protocols including 802.11 suite, TCP/IP, DNS, DHCP, routing and switching protocols
Hands on knowledge of network monitoring
Knowledge of network security to implement security policy for compliance
Proficient skill in WIndows, Mac, Linux client networking
Experience in troubleshooting network problems at different OSI model layer
University degree in computer science or equivalent experience
Excellent written and verbal communication skills
Cisco CCNA/CCNP Certification
AWS certification
Zscaler Zero Trust Systems experience and/or certifications
Scripting language with API automation
Experience with infrastructure as code (IaC) using Terraform
Knowledge of ITIL framework and its application in a network environment
Project management skills