Senior Lead Technical Program Manager - Infrastructure

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a cl...

You will juggle a high volume of parallel efforts across cloud infrastructure, FinOps, build systems, software migrations, security operations, and more, keeping each moving, supporting teams to be successful, and escalating quickly when capacity or priority decisions need to be made. This is not a role for someone ...

Own the rollout of infrastructure initiatives across engineering. Drive programs from planning through completion, coordinating across teams that don't report to you and don't always have capacity to prioritize infrastructure work. Keep things moving.

Technically fluent. You've worked closely with infrastructure, SRE, or platform engineering teams. You understand security operations, cloud infrastructure, CI/CD, and software migrations well enough to engage substantively, not just track status.
A driver, not a facilitator. You move work forward. You follow up, push back, escalate, and hold people accountable, constructively, but consistently. You don't wait for the next meeting to surface a problem.
Influential and relationship-driven. You know that infrastructure work gets done through trust, not authority. You build strong relationships across engineering teams, understand what motivates different stakeholders, and use that context to create alignment
AI-first in how you work. You don't just talk about AI, you use it daily to move faster, work smarter, and do more with less. You bring that mindset to the teams you work with and actively look for opportunities to automate, accelerate, and improve how programs are run.
Comfortable with high volume and ambiguity. You can manage many parallel workstreams without losing track of any of them, and you don't need a clean problem statement to get started.
Clear and direct communicator. You tailor your message by audience, engineering teams need different information than engineering VPs, and you make it easy for leadership to understand status and make decisions quickly.
Outcome-oriented. You measure success by realizing the impact and what improves, not by the quality of your tracking.
8+ years of experience in technical program management within a fast-paced product engineering environment, ideally SaaS or high-growth tech.
Demonstrated experience driving large-scale infrastructure rollouts across multiple engineering teams.
Familiarity with cloud infrastructure, FinOps, security operations, and software migration programs.
Strong fluency in tools such as Jira, Linear, Asana, or Smartsheet.
Track record of managing competing priorities and delivering results without direct authority over engineering teams.
Experience in both infrastructure and product engineering contexts.
Familiarity with FinOps frameworks and cloud cost optimization programs.
Experience building or evolving TPM practices in a nascent or growing function.
Hands-on with CI/CD tooling, build systems, or security compliance frameworks.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. 
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.