Senior Product Manager, Identity and Access Management

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a cl...

Klaviyo’s platform is built on a foundation of secure, scalable account and identity systems that power every customer interaction. As we continue to grow into more complex enterprise use cases and regulated environments, the importance of account integrity, abuse prevention, and flexible organization modeling is cr...

This role sits at the intersection of Platform Integrity & Protection area (PAA) and the Accounts teams, partnering closely with Identity & Access Management (IAM), Security, Compliance, and Core Platform teams. Together, these teams define how accounts are created, structured, secured, and governed across Klaviyo. ...

We’re hiring a Senior Product Manager to own the end-to-end strategy across Platform Integrity & Protection (PAA) and Accounts.
This is a high-impact, cross-functional role responsible for shaping how Klaviyo:
Protects customer accounts and prevents abuse
Models accounts and organizations at scale
Supports enterprise, compliance, and multi-entity use cases
Builds platform tools that unlock self-serve capabilities and scalable workflows for stakeholders across the entire business

You will serve as the single-threaded product owner across these domains, ensuring that decisions around security, identity, and account structure are made cohesively, not in silos.
Own and drive product strategy and roadmap across Platform Integrity & Protection and Accounts
Define and evolve Klaviyo’s account and organization model to support enterprise scale and complexity
Lead initiatives focused on account security, authentication abuse prevention, and risk mitigation
Partner deeply with IAM to align authentication, authorization, and identity systems with account modeling
Collaborate with Security, Compliance, Legal, and GTM teams to meet regulatory and enterprise requirements
Align multiple engineering teams around shared data models, platform capabilities, and security posture
Define and track metrics for account security, abuse prevention, and platform health
Enable other product teams by building shared frameworks (e.g., permissions, lifecycle hooks, settings systems)
Drive clarity and alignment across stakeholders on tradeoffs between security, usability, and scalability
Building a unified account model that supports multi-brand, multi-entity customers
Developing a scalable anti-abuse platform with consistent enforcement across channels
Improving account lifecycle management, from creation through closure
Strengthening platform security and risk detection capabilities
Reducing friction for customers and internal teams through clearer account and org experiences

You have 5+ years of product management experience, ideally in platform, infrastructure, or security domains
You have experience working on account systems, identity, permissions, or data models in B2B SaaS
You are comfortable operating in technical problem spaces and partnering closely with engineering
You have experience driving cross-team alignment and influencing without direct authority
You can balance short-term execution with long-term platform strategy
You are comfortable navigating ambiguity and defining structure in complex environments
You communicate clearly and can articulate tradeoffs to both technical and non-technical audiences
Experience with identity and access management (IAM) systems
Familiarity with security, compliance, or abuse prevention
Experience supporting enterprise or regulated environments
Experience building platform APIs or shared services
Experience mentoring PMs or leading cross-functional initiatives 
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. 
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.