About the Job
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to be...
The Customer Support and Phone trainer at Slice is responsible for onboarding, developing, and empowering customer support and phone team members. You will ensure that training sessions are designed to be impactful, engaging, and effective. The goal is to expand employee skills, abilities, knowledge, and understandi...
You will create and execute a new employee training program, develop and maintain the team’s training manual and records and identify areas of improvement by creating data driven assessments. You will also implement existing and new job training to ensure all employees are fully informed and trained on existing proc...
Key Responsibilities
You will work closely with the Team Leads, Managers and Directors to create and execute a new hire training process. You will also take a hands-on approach to coach and improve employee verbal and written skills with the team members leader as part of developing the team members ability to service customers and growth
Excellent English verbal and written communication skills
3+ year coaching and or training experience in a high paced contact center environment
Ability to lead training sessions in person or virtually- sessions can be hour long or over a month duration- must be able to engage the learners to successfully complete sessions
Experience in creating tests to evaluate knowledge level and ability to analyze data to make decisions
Must be able to travel to all Slice Customer Support offices in MK, and BPO locations (must have a passport and or travel document or have the ability to obtain one)
Experience with leading a team within the Customer Support or Phone team is preferred
Demonstrated leadership capabilities, with the ability to coach, develop, and motivate a team
Collaborate effectively with team members, managers, and leadership
Stellar time management skills with the ability to recognize and focus on high priority tasks, multitask and handle requests from different teams
Positive and friendly day-to-day mindset
Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:
A team obsessed with ping pong tournaments, pizza Fridays and summer parties!
Wellbeing + learning and development program
You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.
Application
30 minute introductory recruiter meeting
Two 30 minute peer interviews
Final Interview
Offer
Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
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