Production Engineer

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed acr...

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments ...

We are looking for a Production Engineer to join our team. This role is available as a hybrid opportunity 3 days a week in San Jose, CA or Bellevue, WA reporting to Production Engineering in the Cloud Infrastructure & Operations department. Join Zscaler to be a force multiplier for the reliability of a global platfo...

Implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments
Drive an "automation-first" culture by writing code (Python/Go) to eliminate manual toil and build self-healing systems
Implement and maintain sophisticated observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs, and establish error budgets
Act as a lead Incident Commander (TDO on-call), develop response playbooks, and conduct deep-dive post-incident analyses
Partner with Engineering and partner teams to conduct operability reviews

You act like an owner with a bias for action and integrity.
You are a pragmatic builder obsessed with creating, iterating, and shipping.
You champion simplicity by distilling complex problems into clear, actionable plans.
You are data-driven, valuing evidence over assumptions.
You think at scale, building solutions and processes built to last a high-growth global organization.
Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
1-3 years of experience managing reliability, scalability, and availability for large-scale production services
Deep expertise in programming (e.g., Python, Go, or C/C++)
Strong background in networking protocols, Linux/RHEL systems, and distributed architecture
Experience in high-stakes incident management and participation in a 24/7 on-call rotation
Proficiency in leveraging ITIL frameworks and incident data to drive service maturity through systematic problem management and technical operability reviews
Extensive experience with public cloud (AWS, Azure, GCP) and Infrastructure-as-Code (Ansible, Terraform, Helm, Temporal)
Experience with chaos engineering and disaster recovery planning at scale
Expertise in global routing (BGP) and traffic tunneling (GRE, IPSec) with a deep understanding of L7 proxy architectures (HAProxy), DNS at scale, and OS networking stack internals

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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.