Senior CS Enablement Program Manager

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed acr...

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments ...

We are looking for a Senior CS Enablement Program Manager to join our team. This is a hybrid capacity based in Bangalore role (EMEA working hours) , reporting to the Manager, CS Enablement in the CS Enablement department. In this role, each program manager owns a Customer Success audience and answers for its readine...

Own the enablement roadmap for an assigned CS audience, mapped to that function's priorities
Be the named owner for your stakeholders, running monthly syncs, maintaining key relationships, and keeping the roadmap aligned
Build the business case for each initiative to ensure all programs deliver clear value
Coordinate across pillars to deliver structured programs including onboarding, new-hire, intermediate, and advanced learning journeys
Report quarterly on the link between your programs and at least two business outcomes for the function

You act like an owner, driven by a passion for the mission and a bias for action while navigating seamlessly between high-level strategy and hands-on execution.
You are a high-trust collaborator who embraces a culture of candid feedback to build trust and achieve shared goals.
You are customer-obsessed, building deep empathy for internal and external stakeholders to anchor decisions in solving real-world problems.
You operate with urgency, maintaining a relentless focus on execution and delivering high-impact results in a fast-paced environment.
You champion simplicity by distilling complex problems and technical concepts into clear, actionable plans and precise communication.
Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
7+ years in program management, enablement, or a customer-facing CS / PS role
A track record of owning stakeholder relationships and delivering structured programmes end to end
Strong business-case and prioritisation discipline
Excellent communication across technical and leadership audiences
Domain familiarity with one of PS, TSM, or Support workflows
Experience working inside an enablement measurement framework

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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment