Forward Deployed Engineer

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel...

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblaze...

Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics.
Experience building a SaaS product with real-world usage. Bonus points for former founders or early startup engineers.
You’re interested in AI/ML and enjoy quickly building a strong understanding of novel problems, capabilities, and architectures — including the trade-offs and limitations involved.
You bring strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Intercom.
You’re a strong coder. You have deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.). It doesn’t need to be a language we use today — great people are effective learners and are quick to pick up new tools or introduce better ways of working.
You’re able to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes.
You’re proficient in using and writing REST APIs to integrate systems effectively.
You’re a strong communicator who can comfortably discuss the same topics with engineers and non-technical audiences, adapting depth and detail as needed.
You’re willing to travel and work on-site with customers to build strong relationships and develop a deep understanding of their needs.

 
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $180,000 - $200,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The