About the Job
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Lyft is seeking a qualitative User Experience Research Intern to join our team, which aspires to elevate the user experience for our drivers and riders across 300+ cities nationwide. You will conduct research studies, as well as participate in studies alongside more senior researchers from which you’ll gain strong m...
Interns contribute to user-facing products, working side-by-side with top User Experience Research team members in the industry while having autonomy from the get-go. Lyft fosters a collaborative environment in the office, so there's always a sharp mind eager to hear about your next idea. So what's yours?
Key Responsibilities
Design and conduct studies across key Lyft product areas -- independently and in conjunction with more senior researchers. You will utilize methods such as ethnographic & field research, diary studies, surveys, user/usability testing (remote and in-person), guerrilla research, and any other methods you find impactful
Review, analyze, and communicate qualitative and/or quantitative data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users
Currently pursuing a Master's or PhD degree in Human-Computer Interaction, Anthropology, Design, Psychology, Cognitive Science, or a related field from a university in Canada with a graduation date between December 2027 and Summer 2028 (required)
Available during Summer 2027 for an internship in Toronto
Extraordinary organizational skills and meticulous eye for detail
Strong listening and analytical skills; proactive troubleshooter
Team player with excellent written & verbal communication skills
Enthusiasm for a collaborative, highly energetic, fun and fast-paced environment
Experience as a researcher and/or research coordinator for qualitative research studies or school-based research projects, including usability/user testing, surveys, field research, or user interviews
Research experience with mobile technology
Experience conducting qualitative research in applied research settings, ideally within a Product organization
Experience designing surveys and experimental research, and analyzing large datasets using appropriate statistical methods
Experience using Qualtrics or SurveyMonkey
Experience cleaning, handling, and transforming data in Microsoft Excel and/or Google Sheets
Experience with SQL, R, and/or other data analysis software (e.g., SPSS)
Experience with research participant recruitment and management practices
Design thinking, visual communication, information design, or wireframing skills
