Operations Manager, Stripe Delivery Centre

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabili...

Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and that want to play a front-line...

In this role, you will recruit, manage, and develop a group of Operations Associates that are focused on user support. This person will cultivate the happiness of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means ...

Recruit, manage, coach, and develop a new team of in-office Operations Associates 
Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
Build a great culture and ensure team members are happy, effective, and growing in their career
Set clear goals and direction, and provide regular feedback on team members’ performance
Be data-driven in your analysis of performance, and in your decision making
Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
At least 8+ years experience leading operations support teams
Experience working cross-functionally with multiple teams to deliver high impact initiatives 
Experience in delivering weekly and monthly business metrics and reporting
Excellent written and verbal communication skills
An ability to partner effectively with internal stakeholders
Background of identifying and remediating quality gaps in team performance
Passion for process improvement and innovation
Ability to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening
Experience in building and scaling new teams from zero 
Strong operational background including experience with new process launches and service delivery in a high growth technology company