Senior Manager, Merchant Risk Operations, APAC

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and...

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions ...

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If tha...

Lead APAC Merchant Risk Operations team for Payments
Own end‑to‑end operational performance for APAC merchant risk operations, including SLAs, quality, loss metrics, and customer impact
Oversee design and execution of merchant monitoring, investigation and escalation workflows across APAC region
Partner with global legal, risk and compliance team to implement new policies and control changes efficiently into operations
Work with Product and Engineering to evolve risk tooling (rules engines, case management, AI/LLM‑based workflows, analytics surfaces) for higher accuracy and efficiency
Champion automation and AI to reduce manual work, speed up decisions, and improve reviewer effectiveness while maintaining strong control standards
Drive the key performance metrics (fraud ratio, chargeback ratio, etc) in MRM team to meet the company OKR
Proactive stakeholder management including risk, compliance, commercial, product etc.
Always challenge the status quo and continuously strive for operational excellence

You are an experienced risk operations leader who is equally comfortable in the details of complex cases and in board‑level conversations about strategy and risk appetite. You know how to scale teams, influence cross‑functional stakeholders, and build systems that enable both growth and protection.
We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
8+ years of experience in payments / fintech / acquiring with at least 3+ years people management experiences
Deep expertise in one or more of Merchant Risk:
credit and fraud risk ( reserves and exposure management)
brand risk (AUP and compliance management)
Proven track record managing senior ICs in multi‑location teams
Demonstrated ability to operate fast in ambiguity, set clear priorities, and drive outcomes in a fast‑moving, high‑growth environment
A strong desire to learn about new payment trends and technologies.
Bachelor’s degree or equivalent practical experience
Strong analytical and data skills – comfortable using dashboards and data tools to diagnose issues, design experiments, and measure impact
Experience building or scaling risk operations in a global fintech or top‑tier payments company
Hands‑on experience partnering with Product/Engineering to design risk tooling or automation, including use of AI/ML/LLMs in operations
Mandarin language proficiency.
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