Head of Account Management, SME & Growth

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and...

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions ...

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If tha...

Leadership of Leaders: set standards, lead, coach, and scale a high-performing organisation of 15+ AMs and CSMs by directly managing Team Leads/Managers, while influencing the broader team.
Drive portfolio growth: develop and execute the GTM strategy to expand Airwallex's footprint, strengthen client relationships, and grow wallet share across the full customer portfolio.
Prioritise biggest bets: identify and lead cross-functional initiatives based on industry trends, competitors, and customer insights, to drive step-change execution and largest commercial impact.
Trusted advisor to key customers: build and maintain strong relationships with C-suite of top clients, serving as a trusted advisor and ensuring Airwallex solutions deliver transformational value.

10+ years' experience in sales, business development, account management, with at least 7 years in leadership roles, ideally in payments, fintech, consulting, investment banking, or a high-growth company
Proven track record of building and leading high-performing teams to achieve ambitious commercial targets in a high-growth environment.
Hustler mentality: scrappy, persistent, and comfortable working in ambiguity, yet able to set structure
Strong commercial intuition, with the ability to map payment flows and spot revenue opportunities.
Highly analytical, with the ability to drive strategic planning, evaluate data, and make informed decisions.
Exceptional communication, negotiation, and stakeholder management skills, with experience engaging C-level executives.
Experience developing and executing GTM strategies, driving product adoption, and managing complex client portfolios.
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.