Senior Sales Operations Manager

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel...

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblaze...

5+ years of experience in Sales Operations, Revenue Operations, GTM Strategy, Sales Strategy & Operations, Business Operations, or a related field, preferably in a high-growth technology or SaaS company.
Strong understanding of sales processes, forecasting, pipeline management, quota and territory planning, compensation, and sales performance metrics.
Experience owning or significantly improving CRM, BI, planning, compensation, or revenue technology systems.
Strong analytical skills, with the ability to translate complex data into clear insights and practical recommendations.
Advanced Excel or Google Sheets skills and experience with BI or reporting tools such as Tableau, Looker, Power BI, or similar.
Familiarity with Salesforce or comparable CRM platforms; experience partnering with Business Systems or Data Engineering teams is highly valuable.
Experience designing scalable processes, data governance frameworks, reporting systems, and operational workflows.
Ability to manage complex, cross-functional programs with multiple stakeholders and competing priorities.
Strong commercial judgment and the ability to connect operational improvements to revenue outcomes.
Excellent written and verbal communication skills, including the ability to present recommendations to senior leaders.
Comfortable working hands-on in the details while maintaining a strategic view of the broader business.
AI fluency and curiosity about applying AI, automation, and emerging tools to improve sales productivity and operational efficiency.
High ownership, sound judgment, intellectual curiosity, and a bias toward action.
Comfortable and energized operating in a fast-moving, ambiguous environment where priorities evolve quickly.

 
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $145,800-$174,150. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The