About the Job
The SalesOps Associate provides front line support to our rapidly growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems.
MongoDB’s SalesOps Associates are mentored and coached by highly skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundati...
We are looking to speak to candidates who are based in Gurugram for our hybrid working model.
Key Responsibilities
Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc
Front line/Tier 1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
Data updates, such as Account/Territory Assignments
User Administration e.g. activating new users and deactivating departing users in sales tools
Identification of trends of issues, problems, and requests that may be symptoms
Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs
Strong analytical skills, multitasker, gives attention to detail & showcases customer centricity in managing day to day operations
Collects, analyzes, and interprets data to identify trends, patterns, and generates insights
Working with internal customers across different time zones
Create requirement gathering docs, UAT scenarios
Required Skills & Abilities
Graduate in any discipline with a minimum 1.5 years of sales operations experience is preferred
Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity
Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred
Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools
Able to handle and work with large volume of data
Understanding of sales cycle and process & data segmentation
Must have hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros
Must show process and business oriented mindset
Must have critical thinking, attention to detail, problem solving and troubleshooting attitude
Should have problem identification and articulation skills
Bachelor’s degree or higher in Operations, Business, Project Management, or Engineering
Basic SQL understanding
Open minded, creative, and proactive thinking
Team player
Open to feedback
Contributor in meetings
Assertiveness
Stakeholder management
Able to carry out repetitive work
Collaborative mindset
Customer Focused Mindset
Problem solving attitude
Analytical skills
