Program Manager, Business Practices

Global Business Services’ (GBS) Business Practices team establishes and manages policies and processes for the GTM motion, including deal policy, approval and revenue contracting processes, and other deal related operations (e.g. misbilling, deal support models, etc). The team's reach is widespread across Stripe, no...

Our Business Practices Program Managers are focused on solving GTM’s deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs, with multi-laye...

Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end, and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals
Own Business Practices’ CPQ governance across the deal lifecycle by coordinating UAT for new features, ensuring all GA products are available in the CPQ, and establishing scalable best practices for evaluating and prioritizing new CPQ requests.
Manage directly (or coordinate) the ‘full-stack’ of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement
Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions
Work cross-functionally to proactively identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technology
Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision
Make exec level recommendations and drive decisions, where necessary

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end
Experience with deal management processes, deal process related root cause analysis, and commercial agreements
7+ years of experience in program management, business operations, management consulting or a related discipline
Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment
The ability to diagnose, simplify and structure problems and solutions while having command of “the details”
Enthusiastic “roll up your sleeves” mentality 
Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders. You set a high-bar in terms of communication effectiveness.
Comfort with Excel and/or Google Sheet for analyzing large datasets
Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools
Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change
Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment
A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you)
You demonstrate leadership qualities throughout your work – taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables
Prior experience with payments and/or SaaS