Senior Collections & Claims Specialist
About Brighte
Our mission is to make consumer energy resources affordable and accessible for everyone.
Brighte is building the platform to enable and accelerate the energy transition by making it easier, more affordable, and less risky to buy and sell energy equipment.
We’re a purpose-led, fast-growing business focused on sustainability, innovation and putting people first. In 2025, Brighte was named an AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies.
About the role
As a Senior Collections & Claims Specialist, you’ll manage complex arrears, collections, and account dispute matters across a diverse portfolio of customer and vendor accounts.
This is a role for someone who can look beyond an overdue balance to understand what is driving the issue. You’ll investigate matters that may involve financial hardship, incomplete or delayed work, installation concerns, property damage, defective goods, disputed services or unresolved vendor performance issues.
Working closely with customers, vendors, and internal teams, you’ll assess each situation, determine the appropriate path forward, and negotiate sustainable outcomes and recover outstanding debt where appropriate.
What you’ll do
Manage a portfolio of early, late-stage and escalated arrears
Conduct proactive inbound and outbound contact with customers, vendors and internal stakeholders
Investigate the underlying causes of arrears, claims and non-payment
Review contracts, invoices, completion records, correspondence, photographs, reports and payment history
Establish facts, assess responsibility and determine appropriate next steps
Investigate claims relating to incomplete or delayed work, installation concerns, property damage, defective goods, disputed services and vendor performance
Negotiate payment arrangements, settlements, credits, corrections and other approved resolutions
Ensure disputed amounts and claims are appropriately reviewed before progressing through collections
Monitor open claims, disputes, repayment arrangements and agreed actions
Identify signs of financial distress, insolvency risk, vendor underperformance and potential credit loss
Prepare assessments and recommendations for complex, high-priority or non-standard cases
Escalate matters to Credit, Risk, Complaints, Legal, Vendor Management or external recovery channels where appropriate
Apply hardship practices when customers are experiencing personal, medical, family, employment or financial difficulty
Recognise and respond appropriately to vulnerable customer circumstances, including family violence, serious illness, bereavement and financial abuse
Assess hardship requests and identify suitable support options, including deferrals, reduced repayments, extensions and structured arrangements
Ensure decisions are fair, reasonable, appropriately documented and consistent with regulatory and inte