Engineer, Professional Services

Job Title: Engineer, Professional Services

We are looking for a candidate that will develop and deploy client centered solutions and enhance our service catalogue for clients based in the financial services & healthcare industries. With a keen interest in industry standards, best practices and emerging trends, the candidate will provide and deliver solutions...

Handling complex technical project tasks, project issues and initial troubleshooting for clients.  

 
Handling complex technical project tasks, project issues and initial troubleshooting for clients.  
A client facing role with occasional in person visits to client sites.  
Configuration and troubleshooting of servers and networks.  
Configuration and migration of Cloud Services. 
Management of small and medium sized projects. 
Provide technical advice on planning and scoping calls. 
Help achieve department goals by hitting personal KPI targets. 
Some international travel and on-call requirement. 
Some evening shifts, Working from Home. 
Documentation of internal processes and guides 

 
 

 
Technical implementation and troubleshooting 
History troubleshooting and/or installing IT infrastructure at a senior level 
Configuration of Windows Servers  
Configuration & deployment of Microsoft products 
Configuration of AI and DLP preferred 
Networking – configure firewalls, managed switches, TCP/IP and protocols 

 
 
 
 
 
 
 
Strong technical skills with public cloud technologies, Azure specifically 
Familiarity with industry standard LLMs such as Claude, CoPilot and ChatGPT as both an internal research tool and as deployed with clients. 
Minimum 1-2 years’ experience in a system engineeringrole or 5+ years senior deskside support experience. 
Certifications preferred (AI, Azure Expert, MCSE, VCP, CCP) 
MSP experience preferred 
Ability to commute in a hybrid fashion both at client sites and our office. 
Ability to travel regionally on occasional basis 
Willing to work in 24/7 environment