Waabi, founded by AI visionary Raquel Urtasun, is the leader in Physical AI. With a world-class team, we're unlocking the next era of autonomous transportation with technology that's powering commercial autonomous trucks and robotaxis. Waabi is backed by and partners with world leaders in AI, automotive, logistics, and deep tech.
With offices in Toronto, San Francisco, Dallas, and Pittsburgh, Waabi is growing quickly and looking for diverse, innovative and collaborative candidates who want to impact the world in a positive way. To learn more visit: www.waabi.aiAbout the Role
Waabi is seeking an Sr IT Systems Administrator to join our growing IT Operations team and provide hands-on technology support for our San Francisco, CA site while helping scale IT operations across all Waabi locations.
This is a high-ownership, onsite role focused on ensuring employees have reliable, secure, and efficient technology experiences. You will support day-to-day IT operations, manage endpoint and identity systems, troubleshoot complex technical issues, and partner with teams across the organization to deliver scalable solutions.
The ideal candidate is a hands-on problem solver who enjoys working across multiple layers of IT, from supporting users and managing endpoints to maintaining office infrastructure and improving IT processes. You will collaborate closely with the broader IT team to provide remote support to other Waabi locations and participate in the IT Support on-call rotation.
You will…
End User Support & IT Operations
Provide onsite technical support for employees at the San Francisco, CA location, including hardware, software, networking, and access issues
Serve as a trusted IT partner for local teams, providing timely troubleshooting and solutions
Support remote users and collaborate with IT team members across other Waabi locations
Participate in the IT Support on-call rotation to provide after-hours support as needed
Manage incidents and requests through Jira Service Management, ensuring timely resolution and clear communication
Create and maintain technical documentation, knowledge base articles, and standard operating procedures
Endpoint Management & Device Lifecycle
Administer endpoint management platforms for Windows, macOS, and Linux devices
Support device enrollment, configuration profiles, security policies, application deployment, and compliance reporting
Assist with zero-touch deployment processes using technologies such as Windows Autopilot and Apple Business Manager/Automated Device Enrollment
Manage workstation lifecycle including provisioning, configuration, troubleshooting, replacement, and retirement
Support mobile device management and secure BYOD access workflows
Maintain accurate hardware inventory and asset management records
Identity & Access Management
Support user lifecycle management including onboarding, offboarding, account provisioning, and access changes
Manage and administer identity, access, and collaborati