Carrier Performance Manager

At HelloFresh, our mission as a global meal kit delivery leader is to make home cooking effortless, enjoyable, and reliable. Customer convenience drives everything we do, which makes on-time, accurate, undamaged, and correctly located deliveries vital to our success. We are looking for a dedicated Carrier Performanc...

Own 3PL relationships, driving performance, customer experience and cost efficiency.

Analyse carrier KPIs, using data and tools such as Databricks, Snowflake, Tableau and AI to identify improvements.

Experience within the logistics industry, ideally within a retailer or logistics company. B2C final mile experience is preferable. 
Advanced experience with Excel and/or Google Sheets. Demonstrated experience of using multiple sources of data on a daily basis to gather insights. 
A clear demonstrable track record of improving logistics KPI  performance using data to challenge and measure. Attention to detail and a results-driven mindset is a must. 
Strong problem solving abilities and a proactive approach to resolving challenges. 
Ability to work collaboratively in a fast-paced environment, demonstrating our egoless DNA value daily. 

Desirable:
Experience working with perishable products and the differences in final mile process required
Contract management experience negotiating terms and conditions with third parties 
Industry relationships within UK final mile carriers and  tech providers

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● Nursery support scheme
● Cycle to work scheme
● Group Life Assurance