Director, Supplier Relations APAC

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Team Leadership & Development: Direct, mentor, and manage a team of supplier relations specialists and analysts, fostering operational excellence and regional alignment across APAC.
Supplier Procurement & Negotiations: Lead commercial negotiations with regional telecommunications carriers, messaging aggregators, and OTT suppliers to secure competitive unit economics (COGS) and expand direct connectivity.
GTM & Product Alignment: Partner with APAC Sales and Product teams to analyze market demand, forecast capacity needs, and support localized go-to-market strategies for key growth countries.
Route Quality & Analytics: Continuously monitor supplier performance, route latency, delivery success rates, and margins, using data-driven insights to optimize traffic allocation.
Regulatory & Compliance Execution: Operationalize regional telecommunications mandates, local sender ID registries, and anti-spam regulations across APAC markets in coordination with Legal and Regulatory teams.
Operational Escalations: Serve as the primary escalation point for supplier SLA breaches, network disruptions, and service degradations to maintain high platform uptime.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Minimum of 7 years in the telecommunications or CPaaS industry, with at least 3 years in a leadership or senior supplier/carrier management role.
Deep understanding of APAC telecommunications ecosystems, messaging aggregators, and regional market dynamics.
Proven track record of negotiating commercial supplier agreements and driving unit economics (COGS) optimization.
Experience collaborating with Sales, Product, and Operations to translate revenue demand into supplier capacity.
Strong analytical skills with experience leveraging performance metrics and data tools for route optimization. 
Professional fluency in English and an additional APAC language (e.g., Japanese, Mandarin, or Bahasa).
Bachelor's degree in Telecommunications, Business, or a related field.
Technical understanding of core communications protocols and standards (e.g., SMPP, SIP, REST APIs, A2P/P2P messaging).